The Definition of Service Management Service management refers to a set of specialized capabilities for delivering value to customers in the form of services. In essence, it is a method for managing the services provided by a company, with the primary goal being to enhance service delivery and provide exceptional customer experiences. It encompasses an […]

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Read More About: Richard Light Interactive Submitted by: Dan Schutte Introduction Over the past ten years email has evolved into a recognized communications vehicle. What began as primarily social use is now ubiquitous in the business world. As usage has increased, so has the span and gravity of the information sent – contracts, marketing plans, […]

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